Meade Instruments Corp.
Telescopes · Binoculars · Microscopes


Sky Assurance  
  Program Overview

Repair Plan: Meade Sky Assurance offers two comprehensive repair plans for products over $200. The customer is offered a choice of a three- or a five-year repair program that is effective from the date of purchase and is inclusive of the manufacturer’s warranty.

If a product requires service, the customer is provided with a Return Goods Authorization (RGA) number, and boxes and ships the product to a Meade Service Center at his or her own expense—return shipping charges are paid under this contract.

Replacement Plan: Meade Sky Assurance offers two comprehensive replacement plans for products under $200. The customer is offered a choice of a three- or a five-year repair program that is effective from the date of purchase and is inclusive of the manufacturer’s warranty.

If the product requires service, the customer is provided with a Return Goods Authorization (RGA) number, and boxes and ships the product to a Meade Service Center at his or her own expense. If the product is found to be defective, the customer will be shipped a product of equal value.

  Program Upgrade

Advance 3-Way Shipping: Meade Sky Assurance offers an Advanced 3-way shipping upgrade on the 3-year and 5- year Repair and Replacements plans. Under this plan, the customer is sent a Meade shipping container with instructions on how to pack and ship their product to a Meade Service Center. All shipping costs are covered under this contract.

  Coverage Overview

  • Repair Performance Guarantee: The Performance Guarantee covers parts and labor costs due to defects in workmanship and materials (including normal wear and tear). If the product can’t be repaired, it will be replaced.
  • Replacement Plan: The replacement plan is a one-time replacement of the product. The product replacement will be of equal value of the original purchase price made by the consumer.
  • Transferable: All programs are transferable. There are no charges to transfer the contract. The original owner must request a transfer, in writing, from VAC.
  • Cancellation: The program is cancelable at any time. The customer can cancel their contract in the first 30 days and receive a full refund less any claims that might have been paid. Cancellations made after the first 30 days are subject to reduced refunds.
  • No Lemon Guarantee: If your product is repaired for the same problem three times, we will replace it with a product of equal value of the original purchase price.
Customer Care Center: A customer requiring service should call the dedicated "Meade Sky Assurance" hotline at 800-291-3392. No contract number or original receipt is necessary when calling the hotline. The Customer Service Representative (CSR) will be able to locate the customer file by phone number or customer name. The CSR will help the customer resolve the problem with their covered product. If the problem cannot be resolved, the customer will be referred for service or issue a replacement based on the terms and conditions of the product being covered.

Program Restrictions
This program is void where prohibited or restricted by law. Residents of the state of Florida are not eligible.

 


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