Contact Us

Meade Customer Support:


IMPORTANT UPDATE ON YOUR ORDER. LONGER PROCESSING TIMES.

Due to high volume, your order might take a little longer to process, but know that we’re working (really) hard to get all your items to you. Once your order ships, you’ll receive a confirmation email that lets you track the delivery status. You can expect to receive your package within 4-14 business days. 

**UPDATE: As of Thursday, March 19th, 2020, California Governor Gavin Newsom has issued a statewide stay-at-home order to help combat the spread of COVID-19. Meade is fully committed to acting and abiding with the new state ordinance. Due to these recent events, we will be making temporary adjustments in order to meet the state’s requirements. Given these circumstances, Customer Support will be temporarily unavailable until further notice. Thank you for patience and understanding during these challenging times.**

__________________________________________________________________________________________________

Please contact us at customerservice@meade.com
Customer Support Call Center
+1 (800) 626-3233 (U.S.A. Only)

Our representatives are available to handle your calls regarding any Meade product 8:00am to 3:00pm Pacific Standard Time, Monday through Friday, excluding holidays.

Meade Instruments Corp.
27 Hubble
Irvine, CA 92618

For immediate product support, please call the Customer Service Support Call Center (800) 626-3233.

In an effort to serve you better, Meade Customer Service also offers support via Email at customerservice@meade.com. Please allow 1-2 business days for a response, response times may vary depending on the product and question.

SOFTWARE AND MANUAL DOWNLOADS HERE!

2019 Meade Product Catalog DOWNLOAD HERE 

Department Contacts:


Please kindly use the contact information above for customer service requests, as Department Contacts are unable to assist with customer service issues. Your message may be redirected to a more appropriate department.

Customer Serivce: customerservice@meade.com
Sales (U.S. and Canada):
sales@meade.com
Marketing: marketing@meade.com

Organizations and astronomy clubs with a strong social media presence and website are encouraged to contact us. Due to the volume of yearly requests, we may not be able to respond to every inquiry.

Community Relations: communityrelations@meade.com







How to become a Meade Dealer!


Looking for more information to become a Meade Dealer?

Dealer_Application

Once you have completed the Application, email it, along with a copy of your State Resale Permit, to SalesAdministrator@meade.com or you can fax the documents to the attention of:

Sales Administrator at (949) 748-1606

Share your photos with us!


Send us your photos and images. Whether it's of you and your favorite Meade product, or of a galaxy light years away. We want to see it! You could be featured on our social channels.

Social Media: marketing@meade.com
*Please include your Facebook link, Twitter handle and/or Instagram handle with your message.

Software and Manual Downloads


Find product manuals, software, and firmware here

GPS Rollover Issue


Some customers have reported an issue with their GPS equipped telescopes getting a GPS fix but reporting an incorrect year.  This is a direct result of the GPS week number rollover issue that occurred globally on April 6, 2019. Please note not all GPS telescopes are affected by this issue.

For those affected by the GPS rollover issue, new telescope firmware can be downloaded and installed into the telescope using the latest Meade AutoStar Updater Program version 6.1.

  • Download AutoStar version 6.1 here.
  • Contact Meade customer service here.

 

Here is a list of the update firmware available for download.

Handbox Type Telescope Models Firmware
AudioStar
(English/Spanish)
LX90 Series A4S4
AutoStar II LX200 Series 4.2k
AutoStar II LX600 Series 1.1h
AutoStar II LX600 – 16” Models Only 1.1i
AutoStar II LX850 Series 1.1h

 

For instruction on installing the telescope firmware and equipment needed click here.